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OOOV Return Policy

At One of One Voice, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations, and we are here to help. This return policy outlines the guidelines and procedures for returning items purchased from our store.

30-Day Return Window

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not satisfied with your purchase.

Eligibility for Return

To be eligible for a return, the item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging.
  • You must provide the receipt or proof of purchase.

If your item meets these requirements, you can proceed with the return process.

Return Process

To initiate a return, please contact us at 1of1voice@gmail.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns must be sent to the address provided by our team.

It is important to remember that returns sent without prior authorization will not be accepted.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

While we strive to accommodate all returns, there are certain items that cannot be returned:

  • Perishable goods, such as food, flowers, or plants
  • Custom products or personalized items
  • Personal care goods, such as beauty products
  • Hazardous materials, flammable liquids, or gases

Please reach out to us if you have any questions or concerns about the eligibility of your specific item for return. Please note that sale items and gift cards are also non-returnable.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item and make a separate purchase for the new item. This ensures a smooth and efficient process for both parties.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at 1of1voice@gmail.com.

For any further questions or assistance regarding our return policy, please do not hesitate to reach out to us. We are here to ensure your satisfaction with every purchase from One of One Voice.